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For Support Contact JB Charging
Phone:
+1 (908) 516-8692
+1 (908) 240-0294
Frequently Asked Questions
Why am I getting charged $45?
The $45 is a temporary hold on your card to make sure the charger is returned. This hold will be adjusted or changed to reflect the total rental fee when you return the charger. You can see the rental fees on the Charging Station. Keep in mind that it might take a little while for your bank to show the change from a hold to the actual charge.
Can I keep the charger?
Yes, you can buy the charger if you like it. Here’s how it works:
You’ll see a $45 hold on your card.
You have 72 hours to return the charger and just pay the rental fees.
If you keep the charger for more than 72 hours, you’ll be charged $39 to buy it. This fee is non-refundable.
Remember, it might take a bit of time for your bank to update the hold to a purchase charge.
What happens if I damage the charger?
The $45 is a temporary hold on your card to make sure the charger is returned. If it is damaged, you’ll be charged $39 to buy it. This fee is non-refundable. It might take a bit of time for your bank to update the hold to a purchase charge.
How do I return the charger?
To return the charger, simply insert it at any Charging Station location. Make sure it’s returned within 72 hours to avoid a non-refundable purchase fee.
What should I do if I have problems with the charger?
If you experience any issues with the charger, contact our customer support immediately as shown above. JB Charging will help you resolve the problem.
What forms of payment do you accept?
Using the Juice Box app, we accept major credit and debit cards. At the Charging Station we accept Visa, Master Card, Google Pay, and Apple Pay.
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